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Policies

Rates and Room Occupancy: All rates are based on double occupancy as they accommodate a maximum of two persons only.  We cannot accommodate extra persons in guest rooms or suites.  No extra beds are available.  Should guests arrive with extra persons exceeding our occupancy limits, additional rooms will need to be purchased, if available.  We reserve the right to change rates, room arrangements and amenities without notice.

Check-In: Rooms are guaranteed by 4:00 pm on the day of check-in.  Our check-in is between 4:00pm and 6:00pm daily.  If you believe you will arrive after 6:00 pm we ask that you please call the inn 24 hours in advance and we will arrange for your late check-in packet and key to be on the front desk upon your arrival as we do not have 24-hour reception.

Check out: Rooms must be vacated by 11:00 am on the day of check-out as we need to prepare the rooms for the new daily arrivals.

Early Checkout:  We expect our guests to stay with us for the duration of their reservation and the room has been made available for their use.  With this in mind, we hope you understand that in the unfortunate event that you have to leave earlier than planned, we are unable to offer a refund of any unused nights.

Minimum Stay Requirements, Non-holiday: May 1 to October 31, two night minimum on weekends and two night minimum for certain rooms throughout the entire week.

Minimum Stay Requirements, Holidays: New Year’s, Martin Luther King, President’s Weekend, Memorial Day weekend, Fourth of July, IPNC, Labor Day weekend, Thanksgiving, and Christmas. Call for rates and minimums.

Payment: A deposit of $50 will be charged at the time of booking.  We accept Cash, Visa, and Master Card.  We do not take American Express or personal checks.

Cancellation Policy: For reservations of 1-2 rooms a 30-day cancellation period applies.  For any reservation of 1-2 rooms cancelled within 30 days of arrival or in the case of a no-show, the full amount of the reservation will be due.  No refunds will be given.

For reservations of 3 or more rooms, a 90-day cancellation period applies.  For any reservation of 3 or more rooms cancelled within 90-days of arrival or in the case of a no-show, the full amount of the reservation will be due.  No refunds will be given.

Trip Insurance: We strongly recommend trip insurance for all of our guests due to our stringent cancellation policy.

Smoking: In observance of local ordinances, we have a no smoking policy throughout our entire premises (both inside and outside). Any violation of this policy will result in cleaning fees equal to a minimum of one night’s stay. Smokers who render a room unacceptable for incoming guests must compensate the inn for lost revenue.

Children at the Inn: We do not accommodate children.  All guests must be aged 16 or older.

Pets at the Inn: We regret we cannot accommodate guest’s pets. We also do not allow pets left in vehicles. Please contact Tail Wag Inn, located in Dundee for your pet’s stay at either 503-554-9000 or 888-554-9025 where your pet will be well cared for.